Terms and Conditions
1. LONDON PILATES TERMS AND CONDITIONS
1.1 All customer purchases are subject to these Terms and Conditions.
1.2 London Pilates reserves the right to vary and revoke these Terms and Conditions from time to time which it may consider necessary or desirable for the regulation of the internal affairs of Fitness and/or the conduct of Customers. Any such changes will be published on the website and, until revoked, are binding on Customers.
2. OUR CONTRACT WITH YOU
2.1 These are the terms and conditions on which we supply our services to you.
2.2 Please ensure that you read these Terms carefully, and check that the information you provide is accurate before you submit your purchase.
2.3 When you proceed and purchase from us, this does not mean we have accepted your order for your usage agreement. Our acceptance of the order will take place as described in clause. Acceptance of your order for you to become a customer is at our sole discretion.
2.4 These Terms will become binding on you and us upon booking your first class or sessions at which point a contract will come into existence between you and us and you will become a London Pilates customer.
3. PURCHASING LONDON PILATES GROUP CLASSES AND CLASS BUNDLES
3.1 You can purchase One Class at a time or opt to purchase a Class Pack Bundle.
3.2 Your Class Pack is valid for a defined period from date of sale which is visible in the online booking system. If the expiration date is reached any unused credits will be deleted from your account, and you will not be entitled to any refund for Classes not taken.
3.3 You may only join a class if you have signed up for that class via the online booking system.
3.4 Subject to any statutory right of cancellation, payments for all Classes are non-refundable, non-exchangeable and non-transferable unless otherwise stated in these Terms and Conditions.
3.5 Class Bundles are not transferable.
3.6 To book a Class a Customer must have purchased a class, class bundle and booked through London Pilates, and health questionnaire must have been filled in before the first class is started.
3.7 You may change your booking online without charge up to 24 hours before the start of the Class.
3.8 Bookings must be cancelled via the online booking system only, at least 24 hours before the start of a class. Failure to do this will mean that you will be deemed a “late cancel” or a no-show and the price owed for the Class will be deducted.
4. ONE-TO-ONE SESSIONS
4.1 Payment for One-to-One sessions (online or in person) must be made in advance of the session.
4.2 Payment can be made - online or in person as detailed here.
4.3 Bookings must be cancelled at least 24 hours before the start of a class. Failure to do this will mean that you will be deemed a “late cancel” or a no-show and the price owed for the Class will be deducted.
5. PRICE AND PAYMENT
5.1 The price of the Usage, Classes/ Class Packs/ Consultations, and Appointments will be as quoted on our website from time to time, except in cases of obvious error.
5.2 If the pricing error is obvious and unmistakable and could have been reasonably recognised by you as an error, we do not have to provide the items to you at the incorrect (lower) price.
6. OUR LIABILITY TO YOU
6.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
6.2 We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c ) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(e ) defective products under the Consumer Protection Act 1987.
7. YOUR RESPONSIBILITY
7.1 It is your responsibility to ensure that you follow the London Pilates instructions always about use of the equipment or correct movements. If you are in any doubt as to how to perform an exercise or correctly operate any equipment you should consult Lisbeth Sellers.
7.2 Your health is your responsibility. You should not exercise beyond your own abilities.
7.3 If you know or are concerned that you have a medical condition that might interfere with you exercising safely, before you use our facilities you should get advice from a relevant medical professional and follow that advice.
7.4 It is your responsibility to ensure that you have agreed with the terms and conditions set by London Pilates.
8. HEALTH AND ABILITY TO EXERCISE
8.1 You are required to familiarise yourself with the type of movement involved in a class or an online workout plan prior to assessing whether you are fit enough to participate in a session or activity. You should speak to a Lisbeth Sellers for further information. You are responsible for your own health and therefore advised to seek approval from your own G.P prior to attending an exercise class with us or performing any activity with us in person or online.
8.2 We are not medically trained and are therefore not qualified to assess whether you are in good physical condition and/or that you can engage in any exercise without detriment to your health, safety, comfort or physical condition.
8.3 You are advised not to undertake any physical activities without first seeking medical advice and if you have concerns over your physical condition you must seek medical approval first prior to exercising. We reserve the right to refuse access to any Customer if, in our absolute discretion, we consider that the health of the individual concerned may be endangered by attending an online class.
8.4 By purchasing your classes at London Pilates and/or attending classes, partaking in online classes, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in the strenuous nature of all London Pilates, online workout plans and personal training sessions. You acknowledge that you have voluntarily chosen to participate in a program of intense physical exercise. You acknowledge that London Pilates strongly recommends that you consult with your physician prior to commencing any class, online workout plan or personal training session.
9. YOUR STATUS
9.1 By placing an order through our website, you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old.
10. GENERAL
10.1 Details of class timetables/schedules and class times will vary from time to time and will be published on our website. We reserve the right to change timetables, times or cancel appointments at our discretion, and will endeavour to give notice of such changes as is reasonably practicable.
10.2 You are required to give written notice to us of any change of address or email and ensure that you amend these details within your booking account.
10.3 We may communicate with you by email. By providing an email address to us you consent to receiving email communications from us, including notices pursuant to these Terms and Conditions. You also accept the risk that email may not be a secure and confidential means of communication. We will not be liable for any loss or damage suffered because of communicating with you by email.
11. FORCE MAJEURE
We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms, if the delay was due to any cause beyond reasonable control, including, but not limited to, Acts of God, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labour , fuel, parts or machinery, power failure or breakdown in machinery.
12. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.